Frequently Asked Questions

You Have Questions. We Have Answers!

Is all heating oil the same?

Contrary to public belief, not all heating oil is the same! Knowing the quality of the oil you’re purchasing will help ensure your home heating system operates efficiently for longer periods of time while requiring less maintenance. Only choose a provider that can ensure consistent quality, while maintaining efficient and sustainable Biodiesel ratio.

What is the difference between Full-Service and COD Oil Delivery?

Full-service oil has many benefits including customer support, automatic delivery, payment plans, optional budget plans, and a strong partnership with your oil provider. COD/Discount is just that – cash payment at the point of delivery. Wondering if full-service is right for you and your family? Compare and Contrast Full Service vs. COD and decide for yourself.

How does Automatic Delivery work?

Automatic oil delivery ensures the customer will receive an oil delivery before they run out, without having to make a request ahead of time. We use a digital monitoring system based on a degree-day calculation that factors in weather indicators and your estimated fuel consumption rate. When you start to run low, we deliver. Automatic Delivery customers qualify for a 5-cent discount per gallon if they pay within 10 days.

What is a “degree-day”?

Degree-day monitoring is a system used to calculate how much oil you use based on the temperature outside. The average temperature is taken for the 24-hour period, for example 28° F. That is subtracted from 65° F, to give you a degree day of 37. The higher the degree day, that more fuel you use.

What is BioHeat®?

BioHeat® is regular heating oil blended with 2-5% Biodiesel. Biodiesel is a renewable energy resource that is made domestically from fatty acids found in soy and vegetable oils, recycled restaurant oils, and other natural sources. BioHeat® burns cleaner, produces fewer emissions, and can extend the life of your equipment.

Who do I call when I need service?

Fawcett Energy support and service technicians are available 24/7, 365 days-a-year, so whether you require a proactive cleaning and tuneup or a no-heat emergency in the middle of the night, there will always be someone to answer your call.

What can I do to troubleshoot when I have no heat?

  1. Make sure your thermostat is set for a temperature above your current room temperature.
  2. Make sure your heating system emergency switch is “ON”
  3. Check the fuses – or circuit breakers – that control your heating system.
  4. Check the oil level in your tank.
  5. Press your system’s “RESET” button ONE TIME ONLY. (This red button is typically found on a small box on the burner)

Reach Out to Us Today!

Winchester Office

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31 Holton Street
Winchester, MA 01890
Toll-free: (800) 792 – 5678
Direct: (617) 547 – 2360
Fax: (781) 570 – 2334

Blackstone Office

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25 Montcalm Avenue
Blackstone, MA 01504
Toll-free: (800) 792 – 5678
Direct: (508) 883 – 6010

N. Dartmouth Office

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567 Collins Corner Road
North Dartmouth, MA 02747
Toll-Free: (800) 792 – 5678
Direct: (508) 995 – 1632

Worcester Office

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38 Albany Street
Worcester, MA 01604
Toll-Free: (800) 792 - 5678
Direct: (508) 791 - 3228

Braintree Office

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345 Quincy Avenue
Braintree, MA 02184
Toll-Free: (800) 792 – 5678
Direct: (617) 773 – 8177
Fax: (781) 843 – 9494

Kingston Office

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82 Main Street
Kingston, MA 02364
Toll-Free: (800) 792 – 5678
Direct: (781) 585 – 1920
Fax: (781) 585 – 9339

Cape Cod Affiliate

478 South Street
Hyannis, MA 02601
Toll-Free: (800) 698 - 0474
Direct: (508) 775 - 0474
Fax: (508) 771 - 8077

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We are proud distributors of BioHeat® and pride ourselves in taking steps to help protect our environment while saving you money.

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